File a Complaint

The British are infamous for complaining. Whether it is about queues, the weather, politicians or celebrities we love a good grumble. It is a common bonding exercise, the country feels more unified when we have another lacklustre sporting performance to complain about.

Complaints are at the root of social and business progression.

Ensuring standards continue, or strive to be high, avoiding the need for service or produce complaint, can be the key to a successful business.

Legally, filing a complaint is an extremely important thing. It is the foundation of most legal matters, when one person has a complaint about the way they have been treated or the way things are run. All political reform and revolution is built upon the collective issuance of a complaint and a good one can help drive society forward.

What is the Legal definition of a complaint?

A complaint is a formal document that lays out reasoning and the facts in relation to a claim for compensation regarding either negligence, discrimination, abuse, violence or any other area or legal grievance.

Specific types of criminal case can begin with the filing of a complaint, commonly referred to as a criminal complaint, these cases are prosecuted in the name of the Crown, which represents the people and the state.

In the UK the making of consumer complaints is considered a legal right and is reinforced by statute. This is particularly the case with consumer complaints made to the financial services.

The law in the UK requires companies to reply to complaints within set time limits as well publishing written procedures for handling customer dissatisfaction and providing information about what customers should do if they wish to make a complaint.

Several complex issues can arise from making a complaint, and it is worth seeking legal advice from a specialist solicitor if you wish to proceed with one.